Employee Spotlight: Recognizing Customer Success Week with Ellouise Dequen

We are all joining in on the week-long recognition of the Customer Success and Customer Support teams here at Apryse. Their achievements have fueled growth including the addition of Ellouise Dequen, Director of Customer Success Operations.  Keep reading to discover how Ellouise’s career journey has led her to this unique role.

I was excited find a company that was not only well established in their market but truly a leader.  The growth trajectory of the company gave me hope that my work could make a real impact. Through the interviewing process I was also inspired by the team, who were both highly dedicated and experienced while also being personable. I immediately knew it was a team would be happy to work alongside each day.  

I've worked in tech for about 10 years in a variety of roles and departments but ultimately found my home in CS Operations. I really enjoy the variety of the work and the collaboration with stakeholders from different departments.  I enjoy driving better outcomes for customers, and our CSMs who serve them.

From automating customer lifecycle workflows, to surfacing data insights that influence business decisions, it’s a function where you can really make an impact.

I'm three months into my role at Apryse but so far, I'd say I'm proud of the CS data visualization work myself and our amazing team have been able to deliver. We've been modernizing the way we report on CS and Support metrics, serving dynamic insights from layered data sources that provide deeper visibility and enable our teams to operate more proactively.

Early on I have been surprised by the freedom to solve problems autonomously and suggest different ways of doing things – it's a high-trust environment where we seem to really let people go for it. It's been great to have my voice heard and to be asked to contribute so early on.

Don't feel like you need to start in CS! Experience in any role across the customer journey is so important for being able to understand both the customer's experience as well as the internal mechanisms that support customers moving through the lifecycle. Experience in Sales, Solutions Engineering, or Support will provide you with highly transferable skills and contextual understanding that will help you to be successful.

Customer Service Week is the perfect time to recognize our teams who work behind the scenes to drive big results. Our customers consistently share how our Support and Success teams set Apryse apart from the competition. It’s dedicated professionals like Ellouise who make that possible. By ensuring our customers succeed with our technology, these teams elevate not just our products, but our entire company.

If you’re looking to build a career in Customer Support, we’d love to hear from you. Explore our current opportunities and discover how you can grow with us at Apryse Careers.