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How Blue Voice Uses Apryse WebViewer to Deliver AI-Powered Policy Access Across 200+ Police Departments
Isaac Maw
Technical Content Creator
Published June 22, 2026
Updated June 22, 2026
5 min
How Blue Voice Uses Apryse WebViewer to Deliver AI-Powered Policy Access Across 200+ Police Departments
Isaac Maw
Technical Content Creator
Law enforcement officers are guided by complex and specific local laws, regulations, and policies. But in the field, accessing and referencing this critical information is a challenge, historically relying on memory, phonebook-like manuals or calling for assistance.
Blue Voice tackles this challenge with its CJIS-compliant AI platform, providing law enforcement officers with immediate access to accurate legal, policy, and community resources, directly from the browser or smartphone.
“Apryse allowed us to stop spending engineering time rebuilding PDF functionality and focus on delivering value to law enforcement officers. The platform is stable, easy to integrate, and backed by a highly responsive team.”
Amit Patankar, CTO & Co-Founder, Blue Voice
Blue Voice uses Apryse WebViewer to power AI-assisted document access and form workflows for law enforcement agencies, helping officers quickly find policy information, complete paperwork, and save hundreds of hours of administrative time.
By adopting Apryse WebViewer, Blue Voice was able to deliver enterprise-grade document capabilities without building and maintaining PDF infrastructure internally. This allowed engineering teams to focus on AI innovation while giving officers a richer, more reliable document experience.
Blue Voice at a Glance
Used by police departments across the United States, Blue Voice has:
- More than 275,000 platform interactions
- Customers in 200+ departments
- Deployments across 17 states
One department with approximately 60 officers recorded:
- About 2,400 interactions with documents in the platform
- One department recorded roughly 600 administrative hours saved in a single quarter through faster access to policy documents, forms, and department resources.
How Users Interact with WebViewer in the Blue Voice App
When using the platform, WebViewer is an essential part of the user experience. For example, a typical interaction may look like this:
- An officer asks the Blue Voice AI a question about department policy.
- The AI returns a summary, highlights and displays relevant policy sections in real department PDF documents using WebViewer, and provides links to the full source documents for review.
- The officer can search, print, save, email, and select and copy text in the PDFs, without leaving the platform.
Departments also use Blue Voice to review, update and annotate internal documents and fill out forms.
Why Blue Voice Selected Apryse
Before choosing Apryse WebViewer, Blue Voice stood up the product quickly using an open-source React PDF Viewer. While the product was functional, leadership and customers felt that the basic PDF viewing experience left room for improvement.
Outgrowing Open-Source
As Blue Voice continued to grow and find customers across more and more police departments, maintaining PDF functionality internally became increasingly costly. Features like signatures, emailing PDFs, and document interactions were consuming engineering cycles that Blue Voice wanted to spend on core product development
This is why Blue Voice decided it was time to upgrade to Apryse.
Flexible Licensing
Apryse’s licensing flexibility was a component in the selection process. According to Patankar, incurring costs each time a document was opened wouldn’t work for this use case. The Apryse Sales team was able to work with Blue Voice to find a licensing solution that made sense.
Business Impact of Moving to Apryse
The open-source libraries that previously provided PDF functionality for Blue Voice came with challenges, and integrating Apryse SDK effectively solved many of these challenges. For example, Apryse SDK led to:
- Significantly lower ongoing maintenance of PDF functionality
- Accelerated new feature delivery
- Shifted engineering effort from complex custom development and integration of multiple libraries to focus on core AI innovation
- Enterprise-grade document experience
- Improved user experience across 200+ police departments
"As we scaled, we started asking why we were spending engineering time on PDF features like signatures, emailing, and document interactions. We knew there had to be a better way. After moving to Apryse, the product felt more polished, our users immediately noticed the difference, and our team could focus on building Blue Voice instead of maintaining a PDF viewer."
Amit Patankar, CTO & Co-Founder, Blue Voice
WebViewer Capabilities
With WebViewer, Blue Voice has access to more document features in one SDK, compared to past experiences with open-source libraries. For example:
- PDF viewing
- Form filling
- Digital Signatures
- Printing
- Saving and emailing PDFs
- Search and text selection
- Zooming
- Custom toolbars and UI
WebViewer is flexible, too. For example, the Blue Voice team built AI-powered dictation-based form filling on top of WebViewer capabilities, allowing officers to simply state information like, “Case Number: 12345, Last Name: Smith” and see inputs appear smoothly in the form fields.
The Blue Voice app, featuring WebViewer form filling and Blue Voice’s innovative dictation AI.
Managing Compliance
In the law enforcement sector, data security and privacy compliance is a major focus area. Meeting the regulatory requirements of police departments is non-negotiable for Blue Voice as they select technology vendors like Apryse.
Apryse is fully self-hosted with no external dependencies, keeping document processing within the Blue Voice AWS environment. Documents aren't sent to third-party API services, supporting handling of sensitive law enforcement data such as forms. Lastly, signature support meets document security requirements as well.
Developer-Friendly Integration
Ninad Kulkarni worked on the WebViewer integration, and found that the documentation, API reference, and customer support met his needs, making it easy to complete the transition on schedule.
"I joined Blue Voice during the transition to Apryse, and was still able to finish the integration without needing years of historical context. The WebViewer documentation, APIs, and support resources made it easy to understand the platform and start building right away."
Ninad Kulkarni, Front-End Engineer, Blue Voice
What’s Next for Apryse and Blue Voice?
According to Patankar, the company sees Apryse SDKs potentially delivering additional functionality in future projects. Looking ahead, Patankar sees document workflows becoming an increasingly important part of the Blue Voice roadmap. Potential future capabilities include DOCX editing, template generation, and AI-assisted document review.
Apryse WebViewer enables organizations like Blue Voice to quickly add enterprise-grade document capabilities without diverting resources to build and maintain PDF infrastructure. Instead, engineers can focus on developing differentiated products.
To learn more about WebViewer, try the demo. You can start your trial to see Apryse SDKs in action, and contact sales for more information.
